Support
We have two types of post implementation support offerings.

On-demand Support

We're there when you need us. This value-based remote services offering is provided from 8am to 8pm EST, Monday through Friday excluding holidays. The response time is 24 hours or next business day. Our experienced administrators will work with you to provide the specific services you need.

Be aware that on-demand services do not include a guaranteed response time. Services are provided as best efforts with priority given to customers who have contracted guaranteed SLA's.

Contracted Service Level Agreement

End user adoption and improved productivity is most often achieved through consistent incremental improvements and a commitment to getting every detail right. Our expert support staff is prepared to handle any request. Contracted SLA's are customized to your specific business needs including:

  • Assigned resources who get to know and understand you, your configuration, integrations, and requirements
  • 24/7 phone support with guaranteed response times
  • Continuous updates to end user training
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The quest for excellence is never ending

You've completed your initial deployment of Salesforce. Now you're committed to an on-going process to improve and perfect your deployment. You want to maximize the value of Salesforce the world's most innovative product. You want to be certain your company achieves the maximum benefit and a solid ROI from your work. Our experience has proven that a continuous feedback loop is necessary between business leaders and end users; promoting user adoption and driving a successful business process. Regardless of the size, scope and complexity of your Salesforce implementation, creating a sustainable process and support strategy requires a commitment to continuous improvements. CloudPro specializes in providing highly skilled certified Salesforce resources for:

  • Post implementation analysis and process improvements
  • Application customizations and optimization
  • Customized Dashboards
  • Enhanced Management Reporting
  • Updated End User Training
  • Security Audits and Controls
  • Data Migration
  • Chatter Implementation
  • Campaign Management and Mass Email
  • Integrate new AppExchange apps
  • New Configuration / Quick Start

CloudPro's certified staff stands ready to assist you. Whether you need just a quick administrative feature added, interfacing to a new data source, or updating your end user training, CloudPro can help.

Whatever your needs we will customize a support arrangement to fit your budget and maximize your operational support.